Tracking information will not process unless you are using a supported shipping carrier, and inputting the proper Carrier Code.Ĭonsult our Order Fulfillment Guide for an overview of CommerceInterface. The rate at which units receive a tracking number upload from the merchant within the order due on date. These performance goals are outlined below. This means it will take 30 days for any order or ticket to 'roll off' your Merchant Scorecard, and your metrics will continue to be impacted by any orders failing to meet our performance goals until this period has elapsed. Your scores will be reflective of your performance over the previous 30 days. Your scorecard can also be viewed online at any time using the steps outlined in our support article 'Viewing Your Merchant Scorecard'.

This e-mail will be delivered to the primary e-mail address associated with their account, and contain a full breakdown of your current standing. Your performance as measured in these scorecards correlates directly with account suspensions and more.Īll active Goods Marketplace merchants on the Gateway platform should receive an e-mail containing their Merchant Scorecard weekly. The Merchant Scorecard is an overall measure of the health and performance of your account on the Groupon Marketplace. Merchant Central Marketplace on Gateway Merchant Performance Standards Understanding your Merchant Scorecard

Groupon merchant support